{"id":17037,"date":"2026-04-24T15:37:06","date_gmt":"2026-04-24T15:37:06","guid":{"rendered":"https:\/\/confesionario.co\/w\/?p=17037"},"modified":"2026-04-24T15:40:56","modified_gmt":"2026-04-24T15:40:56","slug":"ventanilla-de-atencion-al-ciudadano-acerca-los-servicios-de-la-alcaldia-a-los-ibaguerenos","status":"publish","type":"post","link":"https:\/\/confesionario.co\/w\/ventanilla-de-atencion-al-ciudadano-acerca-los-servicios-de-la-alcaldia-a-los-ibaguerenos\/","title":{"rendered":"Ventanilla de Atenci\u00f3n al Ciudadano acerca los servicios de la Alcald\u00eda a los ibaguere\u00f1os"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17037\" class=\"elementor elementor-17037\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ca265 e-flex e-con-boxed e-con e-parent\" data-id=\"e6ca265\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c54da elementor-widget elementor-widget-text-editor\" data-id=\"b4c54da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La estrategia permite a los ciudadanos radicar sus solicitudes de manera oportuna, eficiente y transparente en distintos puntos de la ciudad.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>La Alcald\u00eda de Ibagu\u00e9 contin\u00faa fortaleciendo la atenci\u00f3n a la comunidad a trav\u00e9s de la Ventanilla de Atenci\u00f3n al Ciudadano, un servicio que facilita la radicaci\u00f3n de tr\u00e1mites, peticiones, quejas, reclamos y sugerencias (PQRS) de manera oportuna y accesible.<\/p><p>\u00a0<\/p><p>Este servicio opera en jornada continua de lunes a jueves, de 7:30 a. m. a 3:30 p. m., y los viernes de 7:00 a. m. a 3:00 p. m., lo que permite a los ciudadanos acceder a la oferta institucional sin necesidad de agendamiento previo.<\/p><p>\u00a0<\/p><p>Las ventanillas est\u00e1n dise\u00f1adas para brindar una atenci\u00f3n \u00e1gil y transparente, adem\u00e1s de orientar a los usuarios sobre los diferentes servicios que ofrece la Administraci\u00f3n Municipal.<\/p><p>\u00a0<\/p><p>Para realizar cualquier tr\u00e1mite es necesario presentar el documento de identidad, datos de contacto como n\u00famero telef\u00f3nico y correo electr\u00f3nico, y una descripci\u00f3n clara y escrita de la solicitud.<\/p><p>\u00a0<\/p><p>\u201cSeguimos trabajando para acercar la Administraci\u00f3n a los ciudadanos, facilitando espacios donde puedan ser escuchados y atendidos de manera oportuna, con calidad y calidez\u201d, se\u00f1al\u00f3 Kevin Casta\u00f1eda, secretario General de la Alcald\u00eda.<\/p><p>\u00a0<\/p><p>Actualmente, la ciudad cuenta con cuatro Centros de Atenci\u00f3n Municipal (CAM) ubicados estrat\u00e9gicamente en La Pola, El Salado, La Cima y el sector Sur (Kennedy), lo que permite ampliar la cobertura en distintos puntos de Ibagu\u00e9.<\/p><p>\u00a0<\/p><p>Adem\u00e1s, hay puntos de atenci\u00f3n habilitados en el Palacio Municipal y en dependencias como las secretar\u00edas de Planeaci\u00f3n, Infraestructura, Educaci\u00f3n, Salud y Movilidad, as\u00ed como en la Direcci\u00f3n del Sisb\u00e9n, el Grupo de Cobro Coactivo y la Direcci\u00f3n de Espacio P\u00fablico y Control Urbano<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La estrategia permite a los ciudadanos radicar sus solicitudes de manera oportuna, eficiente y transparente en distintos puntos de la [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17039,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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